During VentureBeat’s latest Low-Code/No-Code Summit, ServiceNow CDIO Chris Bedi and ServiceNow App Engine GM/VP Marcus Torres discussed how organizations can successfully build, scale and govern low-code programs, at the same time. that keep them simple for everyday use. employees. One thing is for sure: low code/no code is going nowhere, and companies need to be prepared.
Gartner predicts that by 2024, 65% of all application development will be done using low code. This is because the demand for digital transformation is accelerating and organizations need to find a way to keep up and remain competitive.
“IDC has a statistic that says 750 million new applications must be created by 2025,” Bedi said. “Centralized technology organizations will not be able to manage it. The development capacity of software engineers is a limitation for digital transformation. And low-code and no-code development is an unlock for that constraint because the demand to automate more, drive efficiency, drive productivity, create experiences to serve your customers and talent, the demand has never been higher.”
In the new age of digital transformation and the new age of work, development is a team sport that brings together the citizen developer and traditional developers, Torres said.
“When you get that, what do you create? In fact, you create teamwork,” she said. “Context is created across different lines of business, and that also helps to scale your business. The only way we can do that is by providing an amazing experience that allows people to learn, use easily, innovate easily, and then keep scaling, but scaling in a way that really benefits the entire business.”
For example, companies like Bayer are simplifying legal and compliance complexity to give employees and business teams a single, seamless experience, Torres said. The app they built, powered by ServiceNow, the Now platform and App Engine, generated more than 30,000 requests to legal and compliance teams that could be handled with automation at a rate of about 80%.
“Of those 30,000, there are 24,000 that do not require intervention, and it just happens,” he explained. “This is how the world works, and this is how we really want to see all of our customers in the future.”
Another client, Avant Health, unleashed a team of citizen developers to innovate, creating more than 80 apps, increasing their overall development capacity by 40%.
Launch of a citizen development initiative
A formal citizen development initiative is crucial, Bedi added, for several reasons. First, today’s talent in the workforce doesn’t want to wait in line for a centralized technology organization to solve persistent problems, and companies need to empower talent to digitize their own work. Second, the partnership between the citizen developer and the traditional developer is critical to driving modern business outcomes and accelerating your digital transformation.
And third, if left unchecked and in the hands of any employee who learned about low-code and no-code citizen development apps, individual apps for individual teams will proliferate madly, slowing the speed of innovation and impeding growth. In other words, Shadow IT, which breaks down a company’s ability to scale.
“That’s really the risk of doing nothing about a low-code initiative because people don’t want to wait in line. People have options,” agreed Torres. “You can go to a website, swipe a credit card and go racing, but at the end of the day, the biggest cost of developing apps isn’t development. It’s the maintenance. It’s support over time.”
“You can try to block it and say, no, it’s too risky for us,” Bedi added. “That’s a losing strategy because employees will find a way to get things done because they have to get things done.”
They urge organizations to partner with citizen developers, create the right development and innovation framework, and establish guardrails and governance, so that these developers build the right way with the right visibility and the right model to scale and support throughout the future. weather.
“This is how you get the ability to scale and, more importantly, the agility that the business needs,” said Torres. “Nobody wants to wait in line because as a business owner, as a manager, as a worker, I just need to do certain things and I can’t wait in line because that’s how I support our customers and they can’t wait either.
“Organizations have to embrace it, and those that do will begin to see their digital transformation accelerate and their employees happier,” he added.